In a nutshell, our core expertise is sales increase and cost reduction through process improvement.

We can address all aspects of business operations from Sales to Manufacturing to Logistics to Supply Chain.

In Sales, where emotional intelligence is an unmanageable success factor, we try to streamline teams' enthusiasm by providing planning, preparation and follow-up tools in a simple and comprehensive reporting and information sharing framework.

Proven tools include market coverage, quotations follow-up, activity monitoring and visits preparation.

Manufacturing remains our favourite field. The vast range of issues, together with their natural complexity, makes it a challenging ground whenever one dares to venture beyond the training room to the shop-floor.

We recommend Dr Richard Schonberger's 16 Principles for Lean Manufacturing (www.wcm-wcp.com), which is the most pragmatic and comprehensive framework that we have come across.

This framework elaborates a continuous improvement roadmap based on World Class Manufacturing fundamentals: Total Quality Management (TQM), Total Preventive Maintenance (TPM), Just-In-Time (JIT), Employee Involvement (EI) and Simplicity.

And it advocates operational performance in terms of what the customers really want: Quality, Speed, Flexibility and Value.

We complement this strategic roadmap by tracking and eliminating non-value-adding operations, which generate resources wastage and unnecessary additional costs, throughout all processes.

In a world where speed matters, Logistics (Warehousing and Distribution) is an essential element.

In Warehousing operations (such as inventory management, picking, packing and shipping), our knowledge of Lean Manufacturing techniques has indeed a strong resonance, sometimes leading to the cancellation of warehousing requirements altogether.

In Distribution, our understanding of operational research concepts gives us an edge in flow optimisation.

This operations management expertise naturally gives us the ability to precisely evaluate the relevance and performance of suppliers, which constitutes a valuable asset in Supply Chain management.